If you have a problem with your new Tasmanian Tiger equipment you can either return it (with proof of purchase) to your place of purchase or send it directly back to us.

When sending it directly back to us, please include a note with your contact details (name and either a phone number or email address) and a return address. Please send it to:

Tamanian Tiger AU Repairs
c/o OSA Brands
14/21 Yazaki Way
Carrum Downs
Victoria 3201

You’re only responsible for getting the pack or tent back to us – we recommend using a form of freight or postage that has a tracking number. Tasmanian Tiger AU can’t be responsible for packs that are not received by our returns department. We’ll pay for shipping the item back to you.

The following is not covered under our warranty

1) Normal wear and tear that would be expected due the age of the pack or gear, including the breakage of straps and buckles
2) Any damage involving a foreign object, e.g. a knife, rock, dragging, etc
3) Any damage due to misuse, e.g. sitting on your pack, or an airport worker
mishandling your pack
4) Third party repairs or replacements. Please send your Tasmanian Tiger gear
to Tasmanian Tiger AU – we can’t be held responsible for repairs carried out by
someone else.