Returns & Refunds

Returns Policy – 30 Days to Return

We offer a 30-day return policy on purchases (excluding clearance items unless faulty). You may return your order within 30 days of purchase. This window may be extended at our discretion during holiday periods or if your delivery was significantly delayed.

Items should be unused, unopened and returned in the original product packaging. Please follow the instructions for how to initiate a return under the section ‘How to Initiate a Return’ below.  

We will refund the total of the items returned in your order, less shipping costs. If the return is a result of our error, Tasmanian Tiger AU will also refund shipping charges to compensate you for the return shipping of the item.

Exchange

You can exchange your item for another item of the same or lesser value also within 30 days. If the chosen item is of lesser value, we will refund you the difference. If the chosen item is of higher value, we will issue you a refund for the returned items (minus shipping) so that you can initiate another purchase. Please follow the instructions for how to initiate an exchange under the section ‘How to Initiate a Return’ below.  

Order Cancellations

We are efficient at picking and packing your orders, so we generally can’t accept cancellations once an order has been processed. However, if your order has not yet been packed, we may be able to cancel it on request. Please email us as soon as possible, and we’ll do our best to assist.

Returning Defective or Incorrect Products

If you have received a damaged, defective, or incorrect item, we will cover the return shipping. We will either email you a pre-paid return label or arrange for a pickup, depending on the circumstances.

Clearance Items

Clearance items cannot be returned unless faulty. 

How to Initiate a Return

To initiate a return, please log into your account here using the email address you used to place your order. If you didn’t set up a password, simply enter your email address and a unique login code will be sent to you.

Once logged in, locate the order containing the item(s) you wish to return and complete the online exchange/return form.

Shipping Costs

Customers are responsible for return shipping and arranging the return unless the return is due to an error on our part. If the return is our fault (e.g. you received the wrong item or a defective product), we will provide a pre-paid return label or organise a courier pickup.

Packaging Your Return

Please ensure all items are returned in the original product packaging, with swing tags, and in new and unused condition. Include your returns form and a copy of your invoice where possible. If you no longer have the invoice, please include your order number on the returns form.

Return Address

Tasmanian Tiger AU
OSA Brands
Unit 14/21 Yazaki Way
Carrum Downs
Victoria 3201
Australia

Refund Timeframe

Once your return is received, your refund will be processed within 1–2 business days (if approved). The funds should appear in your bank account within 7 business days, depending on your bank.